Here’s a fun one I tackled recently; brand new Lenovo T15 laptop, fresh Windows install, but the built-in microphone is missing (in Windows)! Camera is working.
Continue reading “Lenovo T15 – Missing Microphone – Intel SST Driver Issue”Microsoft Teams Direct Routing – SIP 404 Not Found
My first experience with switching a user from an existing calling plan in Microsoft Teams to Direct Routing did not go as planned. Not at all. I’ll walk you through what I did…and what I did wrong, as googling this particular error didn’t really lead me to the answer!
I seemingly had everything right – I followed the Configure Direct Routing documents to the T, and to switch the user over, I removed their calling plan, and then used powershell to add the ONPREMURI property (aka the user’s phone number) in E.164 format with the tel: prefix to the Teams user. I have the SBC all set up and outbound calls are working fine, yet inbound calls don’t seem to be working, as I’m getting a “404 Not Found” reply to the SBC invites in the SIP traces.
OneDrive – “The Documents folder contains other important folders…”
Yet another dreaded hurdle trying to enable OneDrive “Backup” (previously labeled as KFM, or “Known Folder Move”). When trying to enable OneDrive backup, you get an error: “The Documents folder contains other important folders and isn’t supported for file protection.”
Microsoft Teams Voice – Call Queue Troubleshooting
Had a funky issue to work through the other day; I set up a basic call queue with 2 attendants in Microsoft Teams voice. For this queue I used “serial” routing so that it followed a specific order for the attendants. Oddly, the first person couldn’t answer the phone.
Continue reading “Microsoft Teams Voice – Call Queue Troubleshooting”TIL: Windows 10 Display Order needs an overlapping edge
Another IT tidbit, and honestly kind of a boring but funny one. I was fiddling around with my desk setup, and have my laptop as one of my screens. Since the laptop sits on the desk and the other screens are sort of “above” it on a stand, I attempted to set Windows to mimic the real-life configuration of the monitors.
What I ran into though, was the fact that there are no overlapping edges between screen #1 and screen #2, so the mouse would not jump – at all – off of screen #1. I HAD to move it over so that there was at least a little overlap between the two, like this:
Just figured I’d share!
TIL: Route -f Breaks Sophos Endpoint
In IT there are certain things that you don’t often “dig into”, either for lack of time or just the fact that something “just works”. Other than setting up necessary routes and gateways, usually through DHCP, you often don’t bother with routing on a user’s workstation, but hopefully a lesson I learned recently will stop someone else from making the same mistake.
Continue reading “TIL: Route -f Breaks Sophos Endpoint”Adobe Acrobat “Could not verify subscription” – FIX
Another fun nightmare software repair – Adobe Acrobat DC. The problem was that the user would try to sign in, and it would eventually time out saying “could not verify subscription; you’re not connected to the internet”. As such, Adobe would just close, and user couldn’t use the Adobe PDF printer driver to print to PDF. If I tried to sign out, it would say “initializing”. In addition in some cases Adobe would crash out with “error 110”, which naturally is not even listed in the troubleshooting guide.
Continue reading “Adobe Acrobat “Could not verify subscription” – FIX”Microsoft Teams and the Missing Teams Meeting Outlook Addin
With the ongoing pandemic, the last thing we want is more software glitches to deal with. In my case, I had to set up a number of new systems for new users, and naturally on the last few, just happened to notice that in Outlook, the Teams addin didn’t seem to be loading.
Notably, I didn’t see the big purple “New Teams Meeting” button under the Calendar function in Outlook.
TIL: Windows 10 Task Scheduler – Custom Triggers
In working on my Windows 10 Update notification issue the past few days, I’ve been digging into Task Scheduler, and noticed that quite a few of the Windows Update tasks have “custom triggers” on them, that can’t be edited in the Task Scheduler. Ok, what does that mean?
Continue reading “TIL: Windows 10 Task Scheduler – Custom Triggers”Windows 10 Update Notifications – Sorta Broken?
Ok, so funny update to my post yesterday regarding Windows 10 update notifications. End of the day today and me and a buddy were talking while closing down for the day, and as he’s talking, I see his Windows 10 computer suddenly prompt for updates OUT OF THE BLUE. I think he was taken by surprised when I pushed him aside and rushed over to see if that was really the case,and sure enough, his computer was prompting. Why it waited until 5:15 I’m not sure, but I’m thinking it could be due to the “Active Hours” setting.
UPDATE 3-4-2020: Confirmed, that setting seems to have brought update notifications back to life for the entire organization!
Continue reading “Windows 10 Update Notifications – Sorta Broken?”